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Customer service : manual for a customer service specialist
(2022)
The idea of the thesis is to make a customer service employee an instruction manual, the guide explains responsibilities and practices. This guide explains the tasks of customer service and explains how to act in different situations. Because...
Improving the customer service experience
(2021)
It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am using service blueprint...
Customer expectations in order to increase the sales in the case company
(2023)
The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are from the same countries...
Continued investment in artificial intelligence and its impact on customer satisfaction and more specifically customer behavior
(2023)
The aim of my thesis is to evaluate the impact of the use of Artificial Intelligence on consumers in order to be able to define whether the use of this new type of technology can be an advantage and to know the opportunities to improve the use of AI...
B2B customer demands and expectations in corporate event industry
(2021)
This thesis was created to offer insights considering business to business customer demands and expectations in corporate event industry. Furthermore, this thesis was created to help the case company, Events Tampere in exploring different views from...
Physiotherapy in the management of visually impaired clients - Information for physiotherapists to improve quality service
(2021)
The aim of this Bachelor’s thesis was to collect information for physiotherapists in the management of visually impaired clients focused to improve the physiotherapy quality service. This qualitative study was done in collaboration with Satakunnan...
Creating a business model for a digital marketing company
(2021)
in practice, and the final result of this thesis is a functional business model for a digital marketing company. Different service packages that the company will be offering, are also presented and explained thoroughly....
Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)
The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis was conducted as a...
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)
The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review of consumer happiness...
B TO C E-commerce in Finland Improving Last mile delivery
(2020)
The principal objective of this research thesis is to find a suitable and efficient way to improve last mile delivery in Business to customer model Finnish electronic commerce.
A quantitative study method is adopted ...







